© Fresh Insight 2007

Sales & Marketing Courses
Effective Telesales

Telephone sales is often a complete challenge to those that have to do this - particularly when dealing with cold calls. Whether the call is outgoing or incoming, whether to or from existing or potential customers, learn how to create better sales opportunities and how to develop cold calling skills.


  • Understanding why people buy and the sales process
  • How to build trust and establish client’s needs
  • Making the most of the sales opportunities
  • Learn to listen for client’s potential buying signals and what is meant by FAB
  • Overcoming objects and closing the sales
  • Checking that you have achieved what you set out to do

Suitable for:
Anyone who has to make outgoing calls to potential customers/clients or who have to take orders over the telephone. Would also be of benefit to customer service staff who have to generate additional income from their existing customers.

Back to courses menu

Fresh Insight training
- -