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Office & Customer Service Skills Courses
Professional telephone techniques

SUMMARY
The ‘face’ of your company is whoever happens to answer the telephone. Being able to answer the telephone at work, efficiently and courteously is a must in order to project a professional image at all times. This course will help you gain the knowledge, skills and confidence to achieve this and will give you the opportunity to practice your technique.

Content:

  • Attitudes and Behaviour on the telephone
  • Your telephone voice: How to improve your verbal and vocal skills
  • How to improve your listening skills, learning to interrupt politely
  • How to plan, control and close calls, without upsetting the caller
  • The perfect call: callers impressions, building rapport, questioning techniques and agreeing to actions


Suitable for:
Any members of staff who don’t usually answer the telephone, or anyone who wishes to build their confidence on the telephone and improve their telephone techniques.



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