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Office & Customer Service Skills Courses
Business letter writing

SUMMARY
Good, effective written communication is essential to the image of your company as this is often the first introduction to it that a prospective client receives. This course will assist you in learning better grammar, letter layout (construction) and what to say that will make all the difference in conveying a great image for your company.

Content:

  • Learning how to communicate through letters
  • Using the 7 C’s
  • Using correct language, grammar and punctuation
  • Making what you say clear and concise
  • Frequently confused words
  • Do’s and Don’ts of letter writing
  • Using the correct salutations


Suitable for:
Anyone who is new to writing letters for business, wishes to learn new skills or simply needs a refresher.


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